Quick Heal

PARTNER LOGIN
Free Trial

Frequently asked Questions

Quick Heal Antivirus Pro / Internet Security / Total Security / Antivirus for Server

Yes, you can but it is not advisable to run multiple antivirus software programs on a single computer as it slows down your system performance.

Click any feature within Quick Heal, and you will be prompted to enter your password. On the same dialog box, you will find a Forgot password? link. Click this link to initiate the password retrieval process.
write to us at [email protected], providing your purchase details, and we will respond to your request promptly.
you can send an email to [email protected], with your current details along with your purchase details. Quick Heal will promptly address your request and assist with the necessary changes.
You can purchase Quick Heal in the following ways:

New viruses and malware are constantly being created. To defend against them, security updates are released, and it's essential to keep your security software up to date to stay protected.

You can setup your device to automatically get updates whenever they're released. In automatic mode, these updates happen in the background without you having to do anything.

Removing Quick Heal antivirus may expose your computer to virus threats. However, if you need to uninstall it, follow these steps:

  1. Go to Start > Control Panel > Programs.
  2. Right-click Quick Heal antivirus and select Uninstall
    After uninstallation, restart your system for changes to take effect.
    Note: Admin rights are needed to uninstall Quick Heal.

You can download and install Quick Heal antivirus using either the Quick Heal installer or a Quick Heal CD.

To download and install the latest Quick Heal antivirus using the Quick Heal Installer, please follow these steps:

  1. Visit the following link https://quickheal.cybertronixllc.com/free-trial/
  2. select the product from product list and click Download. The installer file is downloaded to your device.
  3. Double-click the downloaded setup file to start the installation and then follow the on-screen instructions.

 

Using the Quick Heal CD

  1. Insert the Quick Heal antivirus CD/DVD in the DVD drive.
  2. Click Install.
  3. Follow the on-screen instructions.
Quick Heal antivirus is compatible with Windows 11, Windows 10, Windows 8.1 and Windows 8, Windows 7.
Yes. To install Quick Heal antivirus on another computer, uninstall it from the current device, then install it on the new device. Remember, each Quick Heal Product Key is intended for use on a single system at a time.
  1. Open Quick Heal Antivirus
  2. On the top right, License <xxx Days left>
  3. The license details are displayed

OR

  1. Open Quick Heal Antivirus
  2. On the left menu pane, click More > License Details. The product details are displayed.
  1. Open Quick Heal Antivirus.
  2. On the dashboard, the top right corner displays the number of days left for the license to expire.
  3. Click the License - xxx Days left to view the expiry date and other details.

Quick Heal automatically detects whether your computer operating system is 32-bit or 64-bit and download the correct installer version on your device.

To know operating system and the version of your computer:

On Windows 11 and Windows 10

  1. Go to Control Panel > System > Device Specifications
  2. Check the System type whether 32-bit or 64-bit.

On Windows 8.1 and Windows 8

    1. Go to Control Panel > System and Security > System.
    2. Check the System type whether 32-bit or 64-bit.

Your 20 Digit alphanumeric Product key/Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.
You can use your registered copy until the subscription period of your Quick Heal copy expires. After the subscription period is over, you will be required to renew your Quick Heal subscription.
For registered users, all updates and upgrades are free of cost till the license is active.

If you have purchased Quick Heal through a boxed copy, the Product Key (Serial Number) will be available within the packaging.

For online purchases, the Product Key is provided in the order confirmation email.

 To retrieve the Product Key from your computer, follow these steps:

  1. Open Quick Heal AntiVirus.
  2. On the left pane, go to More > License Details. The license details are displayed.

If registration wizard is not accepting the serial number, try the following:

1. Ensure that you are entering the correct serial number.

2. Type the serial number in CAPITAL LETTERS.

3. Differentiate between the numeral Zero (0) and the letter O to avoid confusion.

Yes, you can register Quick Heal antivirus offline. Before registering Quick Heal antivirus offline, ensure to keep the product key, installation number, and activation license key ready with you.
Yes, it is possible to register Quick Heal via SMS, but please note that this registration method is available exclusively to subscribers based in India.

You can renew Quick Heal through the application.

  1. Open Quick Heal antivirus > More > License Details
  2. Click the Renew Now button and follow the on-screen instructions to complete the purchase transaction.
  3. If you have already purchased a renewal key then you can click Got a renewal code, enter the renewal key and follow the steps for renewal.
    For more details reach out to [email protected] or call us at +971 4 263 41 41

To renew, you need either renew your existing product key or can to get a new renewal Product Key as well

For more details reach out to [email protected] or call us at +971 4 263 41 41

If you renew your license online, the license details will get updated automatically.

To update your license details manually:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click License – xxx days left.

Your details will be updated.

If you are using an older version of Quick Heal antivirus, we recommend that you first upgrade it to the latest version and then renew your license.

You can drop us an email at [email protected], with your banking transaction details. Quick Heal will get back to you with an update. Contact our renewal helpline on +971 4 263 41 41.
After we confirm the payment, your license is renewed within 30-60 mins.

Yes. The validity of your renewed license begins after the original expiry date.

For example, if your license expires on 20th July 2023 and you renew it on 1st July 2023 for a year. Your new license validity will start from 20th July 2023. Hence, you do not lose the period between 1st and 20th July.

No. Only your existing version of Quick Heal antivirus will be renewed and not upgraded.

No. Reactivation is reinstalling your Quick Heal antivirus after uninstalling it from your computer and registering your details again.

Renewal means extending the current license validity post expiry of license by purchasing a new renewal code.

Yes. Ransomware Protection feature of Quick Heal protects you from all ransomware attacks. It also backs up your data and will help you restore it in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.
You are advised to always keep Ransomware Protection on. This feature regularly backs up your data including the Tally files. In case of a ransomware attack, you can easily recover all your backed up data.
Don’t worry, Smart Parenting feature helps you configure rules so that you can block any website and videos that you feel are inappropriate for your children. Go to Internet Browsing Manager section under Smart Parenting to make such rules.
Smart Parenting feature enables you to either block any game application or allow set block of time to play games post which the game websites/apps get automatically blocked.

To protect your privacy, follow below steps:

  1. Open Quick Heal Antivirus.
  2. Go to Privacy > Smart Parenting and enable Webcam Protection.

This feature prevents malwares from accessing your device webcam and capture your photos without consent to blackmail you.
Also, there are more features under Privacy tab to help you configure policies to protect your privacy.

If you have turned on Virus Protection under Protection > Device Security > Virus Protection, Quick Heal antivirus will automatically clean any virus that is found in a file or document. By default, Virus Protection is turned on when you install Quick Heal.
If an upgrade is available for your Quick Heal product, a button Upgrade Now will be displayed on your dashboard.
You may get an error as Invalid License if the same product key is activated/used on more than one system at a time. To resolve the issue, confirm in your network/premises if one product key is activated in one system only. If you find the same product key is activated on two systems, then uninstall Quick Heal & use the product key on any one system only.

This may be because of version incompatibility issue. You might have downloaded a product version that is not compatible with the operating system of your device. For example, you may have downloaded a 32-bit version whereas the operating system on your device is 64-bit.
It is because the offline activation license key is unique and for one time use only. You need to create this key once again with new installation number to register your device offline.
It may be due to technical incompatibility between the features and operating system of your device.

You can configure Quick Heal to obtain updates from a computer in your network that is connected to the Internet.

Browsing Protection protects you from accessing websites with malicious content. It ensures that malicious websites are automatically blocked, and you have a safe browsing experience.
Autorun Protection secures your device against malwares that autorun themseleves by blocking the Autorun feature of your device. To configure Autorun Protection go to Protection > External Drive Protection > Autorun Protection on the product.
The Self Protection feature ensures that important Quick Heal files, folders, configurations and registry entries cannot be altered or modified by any viruses or malwares, or tampered by other applications.
The conventional delete in Windows will retain a copy of the file in Recycle Bin. If you Shift+Delete a file, it is removed from the system. But the file can be retrieved by using a recovery software. The Secure Delete feature in Quick Heal Antivirus permanently erases the file from the hard disk making it impossible to retrieve the file using recovery software as well.
Anti-Tracker blocks trackers that track your activities online. Trackers on websites collect data about the types of websites you visit, what videos you view, and what social networking sites you use etc. Trackers use this data to show you personalised advertisements.
Wi-Fi Scanner scans the Wi-Fi router that your computer connects to and helps you know if the router has vulnerabilities, and weak links that can get you in trouble.
Game Booster allows you to enjoy playing games on device faster and smoothly with no frame drops or lags.

Quick Heal Total Security for Android

A mobile phone virus is a malicious piece of code or program, designed to target mobile devices. It may damage and steal data on your device.

These are few of the malicious programs that affect mobile devices:

  1. Worms - This kind of virus is transmitted via SMS or MMS
  2. Trojans - This kind of virus appears to be an executable file (.exe) or application that can download malicious programs on your device without your permission.
  3. Adware - Monitors a user's browsing activity to determine which ads to server them.
  4. Malware – This kind of virus exploits vulnerabilities in mobile operating systems, applications, or network connections to compromise the device's security.
  5. PUA (potentially unwanted application) – This kind of software displays unwanted ads, alters system settings, or collects personal data without clear consent.
  6. Ransomware – This kind of virus encrypts or locks files, system, or data, rendering it inaccessible.
To use Quick Heal Mobile Security, your mobile phone should have Android version 6.0 or later

The Anti-theft feature protects your device from dangers of theft. It helps you manage your device remotely using metaProtect in case your mobile gets lost or stolen. You can click pictures, videos, record audio from your missing device using Anti-Theft. Further, it also helps you block your phone remotely, wipe its data, and trace the device's location.

Yes, you can remotely block your mobile device if it was previously added on metaProtect.

You can call our Support Team on +971 4 263 41 41.

Yes, you can unblock your mobile. Simply enter the PIN on lock screen to unlock device.

Or

Click UNLOCK from metaProtect for that device or call our Support Team at +971 4 263 41 41.

If you have forgotten your PIN, you can reset it.

  1. To reset your PIN, tap Forgot PIN on the blocked screen.
  2. Unlock using the following options:
    Google authentication.
    Or
    Cloud login o reset PIN.
  3. Select the option as required and proceed with the on-screen instructions.
The captured photo, audio and video are sent to your registered email address that you have configured with your metaProtect account.

Yes, you can see the license details of all your devices under the License tab.
  1. Log on to metaProtect portal.
  2. Go to Devices on left menu pane.
  3. Click Remove for the device that you want to remove.
No, you have to renew the product license to manage the device.

Yes, if you own multiple mobile devices and want to ensure that adequate security settings are applied on all of them, you can use the Quick Heal metaProtect portal.
Quick Heal metaProtect allows you to control and manage multiple devices remotely with a single account.

To secure your Quick Heal app from being removed by any unauthorized user, go to Quick Heal app menu > Settings > General > Block Uninstallation. Turn it on. It is recommended that you always keep this option enabled. If your device is lost or stolen, no one can remove the app from your device. Further, this will also help you lock, track your device and wipe its data too.

To download and install Quick Heal Mobile Security, follow these steps:

  1. Go to Google Play store.
  2. Search for the Quick Heal Mobile Security app.
  3. Download and install the app.
  4. The Quick Heal Mobile Security app is added to the Apps list on your device.

To register Quick Heal Mobile Security, follow these steps:

  1. Open Quick Heal Mobile Security app.
  2. Enter and verify your details by OTP.
  3. Grant access to relevant permissions to activate all security features of Quick Heal
    • Accessibility Permission- must need
    • Contacts- must need
    • Storage- must need
  4. Connect your google account to link with Quick Heal Mobile Security app.
  5. Choose your subscription plan via Choose a Plan from below four options:
    • CONTINUE WITH FREE VERSION, to activate your 30-day free trial (new users)
    • PURCHASE VIA PLAY STORE, to get full access of all security features at only 200 Rs/year
    • USE PRODUCT KEY, if you are an existing user of Quick Heal Mobile app
To remove the malicious app from the device, run Quick Scan or Deep Scan on your mobile device. You can also schedule a virus scan at a time that is convenient for you. Quick Heal Mobile Security scans apps installed on your device for all possible virus infections. If any threat is found, take an appropriate action such as Skip or Uninstall the app.

Uninstalling Quick Heal Mobile Security exposes your mobile and your valuable data to virus threats, loss and theft. However, if you wish to remove it from your device, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. Tap the Hamburger menu > About > Uninstall.

You can find the license details in the About screen of your Quick Heal Mobile Security. To get the license details, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. Tap the app menu and then tap License Details.
Your license for Quick Heal Mobile Security is FREE for lifetime. You do not have to renew the license.

You need to re-activate your product if you have uninstalled it from your device in the past, and now installing it back again.

Re-activation of Quick Heal Mobile Security using the same product key is possible only with the same mobile number on any mobile device.

  1. Open Quick Heal Mobile Security.
  2. Go to Choose a Plan screen.
  3. Tap Use a Product Key.
  4. Enter the purchased product key
    Follow the instructions. Your premium purchase will be successful.
  1. Open Quick Heal Mobile Security.
  2. Go to Choose a Plan screen.
  3. Choose the required plan and complete the purchase process.
    Follow the instructions. Your premium purchase will be successful.

To buy premium features through Google Play store, go to Google Play store, search for Quick Heal Total Security (Premium), and follow the instructions to purchase premium features.

  1. Open Quick Heal Mobile Security.
  2. On the Dashboard, tap Features > Device Protection.
  3. Tap either Quick Scan or Deep Scan as required.

Quick Scan quickly scans all the apps installed on your device for any threat.

To run Quick scan on your device, follow these steps:

  1. Open Quick Heal Total Security.
  2. On the Dashboard, tap Features > Device Protection > Quick Scan.
  3. Tap Scan.
A security vulnerability (also known as a security hole) is a security flaw detected in an app or software that may leave it open to hackers and malware.
Yes. The security and privacy score give you an idea of the safety status of your device and your data. Check Security and Privacy score to view and follow the recommendations to increase the score and make your device safe.
It scans the apps on Google play store for any threat before it is downloaded on your device. It informs you if the app is insecure and there are any risks behind installing the app.
Yes, Play Store App Advisor needs access permissions to run a scan before downloading the app on the devices with OS 6.0 and later versions.

A deep scan runs a complete scan of your device (all apps, memory, files) and memory card for any threats.

To run Deep scan on your device, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. On Dashboard, tap Features > Device Protection > Deep Scan.
  3. Tap Scan.

Connecting to unsecured networks may put your private data like passwords, bank accounts, emails, etc., at risk of being stolen or spied upon.

The Wi-Fi Security runs a scan of the Wi-Fi your device connects to. It notifies you if you are connected to is safe to use.

  1. Open Quick Heal Mobile Security.
  2. On the Dashboard, tap app menu
  3. Tap Help & Support. Access the options as required.

Quick Heal Total Security for Mac

  1. Uninstall any other anti-virus programs.
  2. Check available hard disk space.
  3. Exit all programs before starting the installation
  1. Insert the installation CD/DVD into the drive and click Quick Heal Installer.app or download the installation package from the Quick Heal website.
  2. To launch the installer, click Quick Heal Total Security.dmg. Follow the instructions on installation screen and then click Next to continue.
  3. The Read Me file and the End-User License Agreement screen appears and click Agree to continue.

If you install Quick Heal on another Mac computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing new Product Key. Any previously obtained Product Key is invalid and will not work on another machine.

One Product Key can only be used for one computer.

  1. Double click the "Quick Heal Un-installer" kept inside the Application folder or Insert the installation CD/DVD into the drive and click Quick Heal Un-installer.app.Follow the instructions on the uninstallation wizard and click Yes to continue.You may be prompted for credentials if the Password Protection is enabled for Quick Heal Total Security. Enter your password credentials and click OK.
  2. To continue with uninstallation without saving the repository, click Next. If you want to retain the repository, deselect the options to the respective repositories and click Next.
  3. Provide your user credentials.
    The uninstallation process starts.

macOS High Sierra 10.13 introduces a new feature that requires user approval before loading newly-installed third-party kernel extensions (KEXTs). When a request is made to load a KEXT that the user has not yet approved, the load request is denied

NOTE: If you do not Allow to load Kernel Extensions, Quick Heal Total Security will not be able to secure your computer against viruses, malicious websites, spam emails, and suspicious programs. Your computer will be at risk.

  1. During installation of Quick Heal Total Security for Mac on new macOS 10.13 , the following "System Extension Block" prompt appears.
  2. To resolve, goto System Preferences>>Security & Privacy,
  3. Click the lock to make changes.
    [You may need to enter your system credentials.]
  4. Click Allow to allow system extensions to be installed.
  5. After allowing, restart the System.
If you already have Quick Heal Total Security for MAC installed on your Mac System, Total Security will continue to work well after you upgrade to macOS 10.13 High Sierra.

  1. Mac OS X 10.7 or later
  2. Mac Computer with Intel Processor
  3. 512 MB of RAM
  4. 417 MB free hard disk space
  5. Internet connection to receive updates

After installation of Quick Heal, you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support, Parental Control, etc.

You can easily register your Quick Heal online with the help of the steps mentioned below:

  1. On the last page of installation window, click on ‘Register Now’ button, Quick Heal Registration Wizard will open automatically and the user will be asked to provide a product key. (To manually launch Registration Wizard, open Quick Heal dashboard and click Register Now.)
  2. Enter a valid Product Key (You can find the Product Key in your User Guide or inside the box.)
  3. Click ‘Continue’.
  4. Provide ‘Purchased From’ and ’Register for’ details.
  5. Click ‘Continue’.
  6. Enter your personal details.
  7. Click ‘Continue’.
  8. Before submitting, go through the details you have provided. If you want to modify any, click ‘Go Back’. Otherwise, click ‘Continue’.
  9. It will take a few seconds to register and activate your copy. Please stay connected to the Internet during this process.
  10. On completion, you will get a successful activation message.

Note:
Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation. You can easily reactivate your Quick Heal online.
A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.
You can use a registered copy until the expiry date of its subscription period. After the subscription period is over, you will need to renew the subscription to ensure your computer stays protected against new and emerging threats.
  1. Open your Quick Heal dashboard
  2. Go to Quick Heal Dashboard > About Quick Heal Total Security > Click View Details 

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid product keys. To avoid such messages, please enter a valid product key as provided to you in the registration wizard.
Yes, you can register your license offline using the 'Register offline' button from products "Dashboard"

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

The first benefit of renewing your Quick Heal copy is the continuous updates received during the renewed subscription period. These updates provide uninterrupted protection to your system and its data against the latest viruses and other threats.

Renewal is also a cost-effective solution when compared to purchasing a new product. The renewal code costs lesser than purchasing the new product and still provides uninterrupted protection against the latest and unknown threats and free upgrade to new version.

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.
If you have purchased the box copy of Quick Heal, the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, you will find the Product Key in the email confirming the order.

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry, then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on March 10, 2013 and renews his copy. His new subscription validity is June 10, 2014 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on May 10, 2013 and renews his copy. His new subscription validity is May 10, 2014 (1 Year).

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you want to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.
As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you can renew it within six months from the date of expiry.
If you need to uninstall your copy of Quick Heal from your machine and re-install it later, you must reactivate the software upon installation. This is called Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called Renewal.

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, you will receive a discount on the purchase of the additional copy.

After purchasing the renewal code from the distributor, you need to renew the copy of Quick Heal by performing the following steps:

  1. Go to Quick Heal Total Security > Menu > Quick Heal Total Security > About Quick Heal Total Security.
  2. On the About Quick Heal Total Security screen, click Renew Now. If your license is about to expire soon or has already expired then the Renew Now button is displayed on Dashboard itself. Click Renew Now to go to the activation page.
  3. Select I want to renew with renewal code. I already have renewal code with me and then click Continue.
  4. On the Registration Information screen, enter relevant information in the Purchased From, Email Address and Contact Number text boxes, and then click Next. The license information such as Current expiry date and New expiry date is displayed for your confirmation.
  5. Click Continue.

    The license of Quick Heal Total Security is renewed successfully. Click Finish.

Note:

  1. In case you do not have the renewal code, select I do not have renewal code with me. I want to purchase renewal code online and then click Buy Now.
  2. In case you renewed your license but its expiry date has not extended, select I have already renewed my license. Please update my license from server and then click Continue.
  3. If you have purchased an additional renewal code, then the renewal can be performed only after 10 days of the current renewal.

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scanning for daily and weekly. This will supplement other automatic protection features to ensure that your machine remains virus-free.

To configure Schedule Scans, follow these steps:

  1. On the Quick Heal Total Security Dashboard, click Mac Security.
  2. On the Mac Security setting screen, click Schedule Scans.
    The Scheduled Scans details screen appears.
  3. To create a new schedule for scanning, click Add.
    The Add Scheduled Scan screen appears where you can create a new scan schedule
    name, its frequency, and other details.
  4. In the Scan name text box, type a scan schedule name.
  5. Set Scan Frequency from Daily and Weekly.
  6. Set Scan Time either as Start scan at first boot or Start scan at Fixed Time. When you
    select Start at first boot, you do not have to specify the time of the day to start the scan.
    Scanning takes place only during the first boot irrespective at what time you start the
    system.
  7. Set Scan priority from High and Low as you prefer.
  8. Set the Scan location:
  9. Set the Scan settings:
  10. To save your settings, click Save.

  • Install Quick Heal for Parallel Windows from the link that has been sent via email or the link that appears on the success page.
  • Once the installation has been completed, enter the Quick Heal Mac activation key when you are asked for it. It can also be done from Main UI >> Help >> About >> Register Now.
  • Follow the instructions shown in the wizard.

NOTE : Pre-Quick Heal Windows-Desktop-Activation condition: Your Quick Heal desktop for Mac should be activated first.

The following steps showcase how Quick Heal can be installed on a parallel desktop:

  1. Switch on the parallel desktop
  2. Install the parallel build from the Quick Heal website
  3. Activate Quick Heal with the existing Mac activation key

No. If two machines are activated with the same key, the other activated copy will be tagged as "Pirated".

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.
Please contact Quick Heal Technical Support at [email protected].

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

To configure Password Protection, follow these steps:

  1. On the Quick Heal Total Security Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
  2. On the Settings screen, turn Password Protection ON. The password protection screen appears.
  3. Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
  4. To reset your password, click Password Protection.
  5. To save your setting, click Save.
  1. Open Quick Heal Total Security.
  2. On the Quick Heal Total Security Dashboard, click Reports.
  3. On the Reports screen, click Parental Control Reports.

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

This feature prevents Quick Heal product files from getting altered or modified by viruses and malware or tampered by other applications.

RDM is a free portal where you can manage Quick Heal Total Security on your device.

To use RDM feature on the trial build you need to REGISTER the product first by following the below steps:

  1. Install trial Build and do not ACTIVATE.
  2. Click “About Quick Heal Total Security” Under “Quick Heal Total Security” Menu.
  3. On this About window click “Register Now” and provide the Product Key.
  4. Once the above step is completed, you will be able to use RDM functionality.

To create an account Click on ‘Sign up’ button.
Enter Username, Mobile number, Product Key, Language preference, Verification code, check License agreement check box and Click Sign up button.
An email to activate the account will be sent to the registered email id.
In the email, click the ‘Activate’ button or run the given link in the browser. You will get Set Password screen to set the password for created account.
Once password is saved you can Sign in to your new created account and Add device.

Yes, you can change your account information such as your name, email address, mobile number, and password on the My Account page.
To navigate to the My Account page

  1. Go to the Quick Heal Remote Device Management Dashboard.
  2. Move your mouse over ‘Welcome your name’ and select My Account from the drop-down list.

Yes, you can add up to ten (10) devices (smartphones/computers/laptops) in a single Quick Heal Remote Device Management account.

No.

No, but you can simply remove the device added in one Quick Heal Remote Device Management account and then you can add the same device to a different Quick Heal Remote Device Management account

To remove your device having Quick Heal product, follow these steps:

  1. Go to the Quick Heal Remote Device Management Dashboard.
  2. Move your mouse over ‘Welcome your name’ and select License Summary from the drop-down list.
  3. Click on the Remove Product. The selected product will be removed.

To remove your device having other Quick Heal products, follow these steps:

  1. On Quick Heal Remote Device Management Dashboard, click the ‘Device Details’ link.
  2. Click the Remove Device button. The selected device will be removed.

It is recommended to authorize the device immediately. However, the OTP generated can be used to validate the mobile device within 10 minutes and computer/laptop within 48 hours.

Yes, you can generate the OTP again by clicking the 'EXPIRED (Resend OTP)' link (On the Quick Heal Remote Device Management Dashboard, click the Add Device tab and then click the 'EXPIRED (Resend OTP)' link).

Yes, you can remove a device for which you have not validated the OTP yet.

  1. On the Quick Heal Remote Device Management Dashboard, click the Add Device tab.
  2. Under Pending Device, click the Pending link to the device for which you have not validated the OTP.
  3. On One-Time-Password (OTP) dialog box, click the Cancel OTP link.

No, it will be added to the pending device list and you can generate OTP to add it in Quick Heal Remote Device Management account.

Yes, you can change any device as default. However, it is good to set such a device as default that you consider critical and you want to monitor it closely.

No, you do not have to add the device again. Instead you will be asked to reauthorize the previously added device.

If you enter wrong login credentials three times, your Quick Heal Remote Device Management account will get locked.

To unlock your account, click the ‘Unlock Account’ button on the login page. An email with unlock link is sent to your registered email ID. In the email, click the ‘Unlock Account’ button or copy the given link in the browser. Your account will be unlocked.

No, to communicate to a device through Quick Heal Remote Device Management portal, your device must necessarily be connected to the Internet.

Yes, the device will remain added and can be viewed on the Quick Heal Remote Device Management portal, but the status of the device will not be updated and if the device is not connected to the Internet for 3 or more days, the status will be "System is Offline".

Connect the device to the Internet. Your Quick Heal will automatically update the status to the Quick Heal Remote Device Management portal.

Enter username in login page. Click on the Forgot Password link.
An email to reset password will be sent to your registered email id.
In the email, click the ‘Reset Password’ button or copy the given link in the browser. You will get a window to reset your password.

Yes, you just need to toggle the 'Remotely Manage Quick Heal' button (Settings > Remotely Manage Quick Heal.)

Yes, you can see the license details of all your devices from the License Summary page.

Yes, you can renew your license from Quick Heal Remote Device Management portal using the 'Renew Now' link from dashboard.

No, the settings of Quick Heal cannot be changed from the Quick Heal Remote Device Management account.

Yes, you can see the Device Details with below steps:

  1. Log on to your Quick Heal Remote Device Management account.
  2. On Dashboard, click Device Details tab.

Quick Heal Total Security Multi-Device

No. Running more than one antivirus software on a single computer is not recommended.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.

To update your contact details, access the product console by opening the Quick Heal app. Navigate to More > License Details and click the pencil icon to make the necessary changes. Alternatively, you can also send an email to [email protected], with your current details along with your purchase details. Quick Heal will promptly address your request and assist with the necessary changes.

  1. Verify that the computer is not infected (By Emergency CD).
  2. Uninstall any other anti-virus programs.
  3. Delete all files in the Windows Temporary folder.
  4. Check available hard disk space.
  5. Exit all programs before starting the installation

Double click on Quick Heal installer to proceed with installation and follow on-screen instructions.

If you install Quick Heal on another computer, it is necessary to register your software after you install the software. You must perform the Registration procedure by providing a valid Serial Number (product key).

If due to any reason you wish to uninstall Quick Heal, follow the below given steps:

  1. Click Uninstall Quick Heal from Start-Programs-Quick Heal group.
  2. Quick Heal Uninstaller will prompt for the preference of uninstallation. If you wish to reinstall Quick Heal after some time then you can select option ‘Remove Quick Heal and keep update definitions files’. Otherwise select other option ‘Remove Quick Heal completely’ and click Next to proceed.
  3. Uninstaller at last will prompt you to restart your system for changes to take effect

Note:

  1. 1. Before proceeding with uninstallation, please ensure that all programs are closed.
  2. 2. Uninstalling Quick Heal under Windows XP operating system requires administrative privilege.

In this case you need to uninstall Quick Heal from old system and install it on upgraded system. You also need to reactivate Quick Heal after installation.

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without this Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service.

  1. On Quick Heal Dashboard, click on ‘Register Now’. The Activation Wizard will open and check for Internet connection.
  2. If Internet connection is found then user will be asked for a Product key.
  3. Enter a valid product key.
  4. Click ‘Next’.
  5. Enter the registration information.
  6. Click ‘Next’.
  7. Enter your personal details.
  8. Click Next.
  9. Before submitting, go through the details you have provided. If you want to modify any details click ‘Back’. Otherwise click ‘Next’.
  10. It will take a few seconds to register and activate your copy. Please stay connected to Internet during this process.

Note:

Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order if you have purchased Quick Heal online.

Your Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting [email protected]

You can use registered copy till the subscription period of your Quick Heal copy. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

All updates are free for registered users until the subscription period is over.

  1. Open your Quick Heal dashboard
  2. Go to Help > About

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid serial number. To avoid such messages please type serial number as it as provided to you in the registration wizard.

This problem may arise if you are using a ‘proxy server’ or ‘Socks Version 4 & 5’ on your network. In this case, you have to configure the ‘Internet Settings’ of the registration wizard.

This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

If this problem persists even after following the above steps, then please contact [email protected]

If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "Internet Settings" of Registration Wizard to get Internet access.

Please follow the below given steps to configure Internet Settings:

  1. In Registration Wizard, select 'Yes' to "I have Internet access on this computer" and click on "Internet Settings".
  2. Under Proxy Settings, select the >Use proxy check box.
  3. Choose HTTP Proxy, Socks V 4 or SOCKS V 5 as per your settings and then do the following.
  4. In Server, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
  5. In Port, type the port number of the proxy server (e.g., 80).
  6. In User name and Password, type your server logon credentials.
  7. Click OK.
  8. Click Apply.
You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal
You can deactivate your device from the RDM portal
No, you must deactivate it manually. You can do it from the RDM portal
This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without this Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service.

  1. On Quick Heal Dashboard, click on ‘Register Now’. The Activation Wizard will open and check for Internet connection.
  2. If Internet connection is found then user will be asked for a Product key.
  3. Enter a valid product key.
  4. Click ‘Next’.
  5. Enter the registration information.
  6. Click ‘Next’.
  7. Enter your personal details.
  8. Click Next.
  9. Before submitting, go through the details you have provided. If you want to modify any details click ‘Back’. Otherwise click ‘Next’.
  10. It will take a few seconds to register and activate your copy. Please stay connected to Internet during this process.

Note:

Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order if you have purchased Quick Heal online.

Your Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting [email protected]

You can use registered copy till the subscription period of your Quick Heal copy. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

All updates are free for registered users until the subscription period is over.

  1. Open your Quick Heal dashboard
  2. Go to Help > About

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid serial number. To avoid such messages please type serial number as it as provided to you in the registration wizard.

This problem may arise if you are using a ‘proxy server’ or ‘Socks Version 4 & 5’ on your network. In this case, you have to configure the ‘Internet Settings’ of the registration wizard.

This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

If this problem persists even after following the above steps, then please contact [email protected]

If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "Internet Settings" of Registration Wizard to get Internet access.

Please follow the below given steps to configure Internet Settings:

  1. In Registration Wizard, select 'Yes' to "I have Internet access on this computer" and click on "Internet Settings".
  2. Under Proxy Settings, select the >Use proxy check box.
  3. Choose HTTP Proxy, Socks V 4 or SOCKS V 5 as per your settings and then do the following.
  4. In Server, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
  5. In Port, type the port number of the proxy server (e.g., 80).
  6. In User name and Password, type your server logon credentials.
  7. Click OK.
  8. Click Apply.
You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal
You can deactivate your device from the RDM portal
No, you must deactivate it manually. You can do it from the RDM portal
This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

Once your Quick Heal subscription expires, you must renew it to continue receiving security updates against new and latest viruses. During renewal, you can renew your subscription for 1 year or 3 years.

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats. Renewing is also cost-effective because it is cheaper than purchasing a new product.

Please call us on +971 4 263 41 41 or drop us an email at [email protected] current offers and discounts.

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be available in the user guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

You can also obtain the Product Key from your system with the help of the following steps:

  1. Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help on the top right corner of the Quick Heal Window
  3. Click About
  4. Click the License Details button

According to Quick Heal Renewal Policy guidelines, if your copy of Quick Heal has expired then you should renew it within six months from the date of expiry.

If you uninstall your Quick Heal product and reinstall it, then you have to reactivate the software after the installation. This is known as Reactivation.

Extending the subscription validity of your Quick Heal license by purchasing a renewal code is known as Renewal.

ou can always get in touch with our Renewal Team at 971 4 263 41 41

After purchasing the renewal code, please follow the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

  1. Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
  2. Go to Help > About > Renew Now
    The Registration Wizard appears.
  3. Select the option 'I have renewal code or new product key with me' and click Next
  4. Enter valid Renewal Code
  5. The Registration Information appears
  6. Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Next. Quick Heal AntiVirus Prompt will be displayed. (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation)
  7. Click Next (Note: The license of Quick Heal AntiVirus is renewed successfully)
  8. Click Finish to complete the renewal process

After renewing your copy of Quick Heal from the website, please follow the steps mentioned below to complete the renewal process (ensure that your system is connected to the Internet during the entire procedure):

  1. Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help
  3. Click About
  4. Click License Details
  5. Click Update License Details
  6. Click Continue

Once you have made the payment through any payment gateway, your copy of Quick Heal will get automatically renewed. Kindly follow the steps given below:

  1. Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help
  3. Click About
  4. Click License Details
  5. Click Update License Details
  6. Click Continue

You can securely pay for your online purchase on our website via net banking, or using your debit/credit card.

During renewal, the customer’s existing product key will be renewed.

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

If you have made a payment online but not sure of the transaction, you can drop us an email at [email protected]. We will cross-check the same with our accounts department and get back to you with an update.

No, we only offer renewal for 1 year and 3 years.

Once the payment is reflected in our system, the license gets renewed on the same day.

Yes, you can securely pay for your online purchase on our website with your debit/credit card.

Yes, the validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For instance, your license expires on 20th July 2015. You renew it on 1st July 2015 for a year. So, your new license validity will start from 20th July 2015 and not from 1st July 2015; you do not lose the period between 1st and 20th July.

To retrieve your lost product key, please write to us at [email protected] with your registered email address & name.

In the app (CRW), users can renew their license within 90 days following the expiration date. After this 90-day period, a prompt will appear advising users to purchase a new license.

Yes, you can carry forward the same license key with its existing validity on your new system. For this, you have to uninstall your Quick Heal copy from your old system, and install it on the new system and activate the copy using the same product key.

Yes, even if you purchase a renewal code from a dealer, you will be eligible for any offer running at that point of time.

To update your contact details, all you have to do is email your current details to [email protected]

No, you can renew Quick Heal only through online renewal.

To update the license details on other devices follow below steps:

  1. Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
  2. Click Help
  3. Click About
  4. Click License Details
  5. Click Update License Details
  6. Click Continue

Yes. Quick Heal has Total Ransomware Protection. This protection keeps a backup of your data and will help you restore them in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.

You are advised to always keep Total Ransomware Protection on. This feature regularly keeps a backup of your data including the tally files in an encrypted format. In case of an ransomware attack, you can easily recover all your backed up data.

If you have created vaults and want to uninstall Quick Heal Total Security, it is recommended that you remove your data from the vaults before uninstallation.

If you have already uninstalled Quick Heal, you need to reinstall Quick Heal and then import the vaults. Set the access as per your requirement.

You should configure Internet Browsing Control in Quick Heal Total Security. You can block any website and videos that you think your children should not visit. Thus you can protect them from visiting unwanted content.

You can also obtain the Product Key from your system with the help of the following steps:

  1. Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help on the top right corner of the Quick Heal Window
  3. Click About
  4. Click the License Details button

You should configure Application Control in Quick Heal Total Security. You can block any application that you want your children should not access.

Quick Heal recommends you to use Webcam Protection to protect your privacy. Some malwares access the webcam of your computer and capture your photos without your consent. Later, the malware attackers can blackmail you.

You can keep Data Theft Protection in Quick Heal Total Security turned on. When you need to share data, you can turn this off temporarily and then turn it on. No unauthorized person can copy data from your computer.

After you install Quick Heal, you must restart your computer. This will resolve the issue.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal antivirus. This will be created with the latest virus signature pattern file used by Quick Heal antivirus on your system.

Operating system compatibility for Emergency CD

To create Quick Heal antivirus Emergency CD, your system should meet the following requirements:

  1. Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
  2. On Windows XP and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.
Before creating an Emergency Disk, ensure the following
  1. It is recommended that you retain a copy of the extracted package on your computer.
  2. If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
  3. To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
  4. Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.
Creating Emergency Disk

To create an Emergency Disk, follow these steps:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Tools.
  3. Under Cleaning & Restore Tools, click Create Emergency Disk.
  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
  6. Provide the extracted package path and click Next.
  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

    Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.
Using Emergency Disk
  1. Insert Emergency Disk in your CD/DVD/USB drive.
  2. Restart your system.
  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
  4. Restart your system.

If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

However, if you install some software and get a Startup Scanner warning for that software, select "Accept".

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Scan Options.
  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
  4. To define a new scan schedule, click New.
  5. In Scan Name, type a scan name.
  6. Under Scan Frequency, select the following options based on your preferences:
    • Scan Frequency:
      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
    • Scan time:
      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
    • Scan priority.
      • High: Helps you set high scan priority.
      • Low: Helps you set low scan priority. However, this option is selected by default.
  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
  8. In the Username text box, enter your username and your password in the Password text box.
  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
  11. Click Add Folders.
  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
  13. On the Configure Scan Schedule screen, click Next.
  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
  15. Click Close to close the Scan Schedule screen.

If Quick Heal antivirus detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal antivirus detects a virus in a compressed file, the Repair option is not enabled because Quick Heal antivirus does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal antivirus scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal antivirus online protection is already enabled and is protecting the 1st user session and the new session. Although the Quick Heal antivirus Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

All the updates and upgrades are free for registered users until the product license is valid.

New virus threats and malwares are released daily and to combat these threats, new security measures are released as and when required. It is highly recommended that you keep your product updated to ensure security against new threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

  1. Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
    Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal antivirus > Settings > Internet Settings and make the required changes.

You can update Quick Heal whether your computer is connected to Internet if you are in the network.

  1. Set up one computer (may be the server) as the master update machine. Suppose server name is SERVER.
  2. Make QHUPD folder in any location. For example: C:\QHUPD. Assign Read-Only sharing rights to this folder.
  3. Select Start > Programs > Quick Heal antivirus > Quick Heal antivirus.
  4. On Dashboard, select Settings > Automatic Update.
  5. Select Copy update files to specified location.
  6. Click Browse and locate the QHUPD folder. Click OK.
  7. Click Save Changes to save this setting.
  8. On all user computers within the network launch Quick Heal antivirus.
  9. Under Settings, go to the Automatic Update page.
  10. Select Pick update files from specified path.
  11. Click Browse.
  12. Locate the SERVER\QHUPD folder from Network Neighborhood. Alternatively you can type the path as \\SERVER\QHUPD.
  13. Click Save Changes to save the settings.

Note: All your computers will be upgraded automatically. However, 'Update Automatically' is configured by default.

Entertainment Mode is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus. When enabled it configures a silent mode across all modules of Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus, so that no prompts (virus detection or virus updates) will interrupt you when you are playing a game or watching a movie.

Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus) has a new feature "Browsing Protection" that protects you against landing up on websites with malicious content. It ensures that users have a safe browsing experience.

Autorun Protection is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus. It secures your PC against autorun malwares by blocking the Autorun feature of the PC. It also safeguards your precious pen drives by vaccinating the pen drive against autorun malware infections.

The Self Protection feature, when activated, ensures that Quick Heal files, folders, configurations and registry entries are not altered or modified by viruses or malwares, or tampered by other applications.

AntiSpam plug-in feature will only work with Eudora and MS Outlook email clients.

You have marked a suspect email ID into Black List using the AntiSpam plug-ins. But to get the word '[SPAM]' in the subject line for the future mails from this ID, you need to check Enable Black List in Option -> Protection -> AntiSpam. This will ensure that all future mails from senders added in Black List, will have the tag '[SPAM]' in the subject line of the mail.

This indicates that the Data Protection feature of Quick Heal Total Security must be enabled. You can disable this feature by un-checking Enable Data Protection in Options -> Protection -> Data Protection.

Please contact Quick Heal Technical Support at [email protected]

Autorun Protection blocks the execution of Autorun on your PC, or on the pen drives. This avoids autorun malwares from being executed on your system. Data Protection blocks write access to your pen drives, or blocks complete access to your pen drives. This prevents data theft from your system and also assists in avoiding malwares from entering your system via pen drives.

The conventional delete in Windows will retain a copy of the file in Recycle Bin. If you Shift+Delete a file, it is removed from the system. But the file can be retrieved by using a recovery software. The Secure Delete feature in Quick Heal Total Security permanently erases the file from the hard disk making it impossible to retrieve the file using recovery software as well.

To know the list of file extensions supported by the Duplicate File Finder feature, click Tools -> Duplicate File Finder -> Options. The list will be available in the first frame Please select a duplicate category type.

The Defragmenter feature in Quick Heal Total Security defragments vital files, such as page-files and registry hives for improving the performance of the system. Defragmentation reduces the number of fragments, and clubs all the fragments into one contiguous chunk to improve system performance.

The PCTuner tool in Quick Heal Total Security contains a feature called Restore in the Other Menu. Since Auto Cleanup feature is a combination of Disk Cleanup, Registry Cleanup and Traces Cleanup, you will be able to Restore all items deleted by Disk Cleanup and Registry Cleanup, but not the items deleted by Traces Cleanup.

No. Items deleted by Traces Cleanup cannot be restored. All items deleted by Traces Cleanup ensure that user privacy is not breached. Hence, a restore option for Traces Cleanup has not been provided.

Select your currency
USD United States (US) dollar
AED AED - United Arab Emirates Dirham